Support

Technical support options are listed below.

• Account Management Center
• Submit A Support Ticket
• Contact Tech Support Via Phone1(866) 923-7332

FAQ

Billing

• How much does gotFax.com cost?
  There are four different fax packages you can choose from. Each includes a different amount of all-purpose faxes to use per month. Each fax package has two different pricing plans, Monthly and Yearly.

  	Monthly	Yearly
  Fax100	$7.95/mo	$89/yr
  Fax300	$9.95/mo	$107/yr
  Fax500	$14.95/mo	$170/yr
  Fax1000	$24.95/mo	$284/yr

• What if I use more faxes than my limit for the month?
  If you go over your fax limit for the month, any fax you send will be charged at a rate of $0.10 per page.
• If I use less faxes than my limit, do they carry over?
  No, any faxes that you do not send in that month will be lost.
• Are there any activation charges?
  Yes, there is a $9.95 activation fee, although we offer the option to pre-pay for a year’s worth of service, and there is no activation fee associated with any gotFax.com annual plan.
• How do I renew my service?
  Your service is automatically renewed on the date your subscription expires. This provides a guarantee of uninterrupted service unless your automated payment is declined.
• How do I cancel my service?
  In order to cancel your service, send in a ticket to our support staff detailing your wish to cancel your service and close your account. We require account authentication before canceling any account, so as to prevent fraudulent cancellations. If you have pre-paid for a year, you will be refunded a prorated amount based on the amount of time you have used the gotFax.com service. There is a $9.95 early termination fee for customers who pre-pay for a year’s worth of service and decide to cancel the service before the term runs out.
• What forms of payment does gotFax.com accept?
  GotFax.com only accepts credit cards for billing purposes. At this time, we only accept Visa and Mastercard.

Internet Faxing

• Why should I choose gotFax.com?
  gotFax.com offers the best price for the greatest amount of features that are currently available for internet faxing services. We offer a wide range of packages that will fit any sized budget and fulfill any quantity of faxes necessary. Whether you only send 100 faxes or send upwards of 1000 faxes per month, we have a plan that will fit your needs and your wallet.
• Why should you use an Internet Fax Service?

  Convenience - You can access your faxes anywhere you go; instantly. You can use your own e-mail provider or our fax management control panel. You can store your faxes online or download them to your desktop. You can fax multiple people at once. You don’t have to mess with any paper or fax machines.

  Affordability - Internet faxing is very inexpensive. There is no need to pay for a fax machine and buy paper and ink. The small monthly fee for internet faxes is miniscule compared to the cost of sending and receiving faxes through a fax machine.

  Accessibility - You can use internet faxes anywhere that you can access the internet. If you can access your email, you can send and receive faxes no matter where you are.

  Flexibility - Internet fax is compatible with all common and emerging technologies. It does not matter whether you are using VoIP, a laptop, PDA, cell phone, wireless internet, etc. Internet fax meets all your present and future faxing needs.

  Usability - Internet fax is as simple as using email. gotFax.com provides a web interface for sending and receiving faxes as well as accessing your archived faxes. You can also send a fax directly through your email without ever accessing the control panel.

• Can I Save Money By Using Internet Faxing?
  Yes, with little or no set-up fee and either a monthly or yearly minimal charge, you can enjoy all the benefits of sending and receiving faxes without spending money on paper, ink, second telephone line, and the fax machine itself. With internet faxing, the average customer saves up to 85% of their up-front costs as well as up to 40% on their monthly costs by choosing internet fax over the traditional fax machine.
• How Does An Internet Fax Work?
  Internet faxes use email servers to send and receive faxes over the internet. You set up your fax number with gotFax.com and use your email to send and receive faxes to and from your fax number.
• Will Internet Fax Work With My ISP?
  Yes, Internet Fax uses email servers to transmit faxes. Email servers are compatible with all common ISP’s such as DSL and cable.
• Is Internet Fax Right For You?
  It depends on what you want from a fax service. If you want to rid yourself of nasty paper jams, not spend a large amount of money on a fax machine and its accessories, and be able to send and receive faxes anywhere you go, internet fax is right for you.

Using the Service

• How do I send a fax?
  Sending a fax is simple with the gotFax.com user interface. Simply click on “send fax” in the upper right hand corner. Input the fax number you are sending you’re fax to into the text box. Attach the files you wish to send and hit “send” If you wish to attach a cover sheet, simply click the box and fill out all the information you wish to send.
• How do I receive a fax?
  Your computer does not need to be on in order to receive a fax. When you login to the control panel at gotFax.com, the first option will take you to your personalized inbox where you can see all the faxes you have received. Each fax has its own unique ID number, pages included and the date received.
• How do I access archived faxes?
  Click on the third option on the “Getting Started” menu to access the archive. All of your faxes, sent and received, will be in this archive folder for thirty days. If you wish to save a fax for longer than that, you must download it directly to your desktop. After thirty days, the fax is deleted from our archives and you cannot access it.
• Can I use my monthly faxes for either sending or receiving?
  Yes, most companies specify how many faxes you can send and receive separately. gotFax.com gives you a total sum and lets you choose how you would like to use them. For example, if you choose our fax300 plan, you can choose to send 200 and receive 100 and then, next month, choose to send 50 and receive 250. It’s completely up to you.
• How Do I Read An Inbound Fax?
  Incoming faxes are delivered to you through email or through your control panel. If you choose to access faxes through your email, they will show up as a file attachment. If you access the control panel, you can download them directly to your hard drive. The files can be accessed in PDF or TIFF format.
• How do I know my fax was sent?
  gotFax.com has several different ways of tracking your faxes and notifying you of failures. You will receive an email detailing the success or failure of the fax you sent. You can also access the control panel and see the current status of all the faxes you have sent or received. gotFax.com resends failed transmissions automatically up to 5 times before reporting a failed fax.
• What Is Fax Broadcasting?
  Fax Broadcasting is sending a fax to multiple recipients at one time. You can import contacts from your address book or send a fax to everyone in your address book. This service is especially useful to businesses looking to send one document to a multitude of recipients.
• How can I obtain my login information?
  You will receive a welcome letter from gotFax.com with information regarding web addresses used for access to the system, logins and passwords. If you do forget your id or password, you can call our support line or send in a ticket through the gotFax.com homepage.
• Can I keep my existing fax number?
  Yes, all you have to do is set call forwarding from your existing fax number to your gotFax.com number. If you have trouble, just call technical support at 1 (866) 923-7332 and we can help you set it up.
• Will GotFax.com work with my existing email account?
  Yes, gotFax.com works with any email account.
• Why am I receiving faxes from an unknown sender?
  These faxes are not necessarily unsolicited faxes. It simply means the sender does not have a Calling Station ID set for their fax machine. If you believe that you have received an unsolicited fax, you can report it to abuse@gotFax.com.
• What file formats are supported for faxing?
  All major file formats are supported, including Word, PDF, JPEG, TIFF, etc.